FAQs - StatClinix Urgent Care



How can I be sure that the medical provider I see is qualified

STATClinix Urgent Care clinicians are highly trained medical professionals with extensive experience in Urgent Care and Family Medicine. Our facilities are under the direction of a medical doctor, who, along with nurse practitioners and physician assistant’s, work together to provide compassionate and quality medical care.

What kind of insurance plans does STATClinix contract with

STATClinix is contracted with most major insurance companies such as Medicare, TriCare and some AHCCCS plans. Please contact our offices directly to verify that we accept your insurance and check your benefits with your insurance provider. One of our Patient Account Representatives will be happy to assist you and answer your questions. If you are traveling in the United States and have out of country Travel Insurance, please contact our office for more information.

How much can I expect to pay

The best way to determine your co-pay is to call your insurance provider or look at your insurance card to see if there is Urgent Care co-pay listed. We will do our best to help you determine your financial responsibility by checking eligibility with your insurance provider. All co-pays and deductibles are due at the time of service.

What happens if I do not have insurance

At STATClinix, we understand that many patients do not have insurance. We offer STATClub, a special discount program for patients who pay cash at the time of service. STATClub visits start at $79 after a $50 annual enrollment fee. Our Patient Account Representatives can explain the various options available to you.

How do I get an appointment

At STATClinix, patients are treated on a first come, first serve basis except for emergency situations. You can skip the wait by reserving your visit time using our STATPass online scheduling. Just choose the time you’d like to come in, and our STATPass will hold your spot. When you have completed your online registration, print the STATPass and bring it with you to the clinic. This convenient method of registration will save you time!

Can I save time by filling out paperwork before I get to the clinic

Patients can fill out forms prior to arriving at STATClinix Urgent Care by selecting Forms from the Services tab.  Simply print and complete the forms and bring them with you to your visit. New patients will need to fill out the patient information forms and the medical treatment and financial agreement. Patients who have been treated at one of our clinics are asked to update the forms annually. The STATClub enrollment form is available on this link as well.

How long will I have to wait to be treated

At STATClinix, our goal is to have one of our team members establish the reason for your visit and have you ready to see the provider within 30 minutes of arrival. We strive to have our patients seen and treated within an hour. Patients can decrease their waiting time by registering online with our patient portal STATPass.

Are you able to fill my prescription

STATClinix is able to fill prescriptions for the most commonly prescribed medications while you wait! We understand that when you are sick or caring for someone who is sick, it is comforting to know you do not have to stop at the pharmacy on the way home. Alternatively, we are able to electronically transmit prescriptions directly to your pharmacy, reducing the amount of time you have to wait.

What is the significance of a sports physical

Sports require a certain amount of physical preparedness. If you have a child who participates in regular athletic action, a sports physical can tell you if he or she is fit enough for competition. In a majority of states, physical-fitness tests are mandatory for participation in high school sports.

Most sports physicals have two distinct sections: medical history and physical exam. The medical history portion includes questions about topics such as:

  • family illness
  • incidence of prior injury (concussions, sprains, fractures, etc.)
  • current and former ailments (such as diabetes, epilepsy, or asthma)
  • previous surgeries
  • past occurrences of hospitalization
  • allergies or asthma
  • onset of dizziness
  • issues with chest pain
  • medication regimen

The basic physical exam component will include:

  • height and weight measurements
  • blood pressure and pulse readings
  • heart and lung assessment
  • abdomen testing
  • inspection of ears, nose, and throat
  • eyesight and hearing evaluations
  • strength and flexibility screening

There’s no better way for your child to learn teamwork and get exercise than through sports. But there’s no reason to put your child in harm’s way either. Pre-participation exams (PPE) will call attention to any orthopedic concerns that may increase the risk of injury, and they can help educate children and parents about possible health problems and ways to treat them. In addition, sports physicals satisfy a number of legal and insurance-related requirements.

Don’t let health problems sneak up on your young athlete. Be sure that your kids are healthy enough for sports. A sports physical is a quick and affordable way to ensure your child’s health and safety.

Do I need a tetanus shot

The first thing you should know about tetanus: It is very uncommon. However, while it may be infrequent, it is still an important concern. That is because people who do get tetanus will die roughly 25 percent of the time.

Tetanus is the result of contaminated wounds. When the Clostridium tetani bacteria are allowed to enter the body, serious consequences are possible. These dangerous bacteria are found in dust, soil, manure, animal intestines, and human intestines, and they usually invade the body via a deep cut or puncture wound. Splinters, burns, nail punctures, insect bites, intravenous drug injections, and other skin breaks are all potential conduits for bacteria, although the disease is not contagious from human to human.

Symptoms of tetanus include:

  • muscle spasms
  • clenching of face or neck muscles (referred to as “lockjaw”)
  • trouble with breathing
  • restlessness
  • irritability
  • headaches

In general, any deep wounds require urgent medical attention. You’ll need a doctor to clean and drain the injury, and antibiotics may be necessary, too. Additionally, a booster tetanus shot may be recommended if you haven’t kept up to date.

Tetanus immunizations should be given as part of every childhood schedule. A five-course DTaP vaccine, which also protects against diphtheria and pertussis, should begin at 2 months of age. Boosters begin at age 12, usually in the form of a Td (tetanus-diphtheria) or Tdap (tetanus-diphtheria-pertussis) shot. Additional boosters should be administered every 10 years.

If you suffer a contaminated wound and never received any kind of tetanus immunization during childhood, your doctor will likely authorize a series of three booster shots.

When looking for symptoms of tetanus, keep in mind that you’ll usually notice them within three days of contamination. In some cases, it can take up to a week or more for symptoms to show.

To prevent the contraction of tetanus, you should stay clear of sharp objects and make sure you don’t walk around barefoot, especially when walking outside. If you do cut yourself, use soap and water right away to clean out the injury.

Tetanus is no laughing matter. If you fear you’ve been infected, visit a doctor at once. If the bacteria’s toxins have already entered your bloodstream, the physician can prescribe antitoxin drugs to combat the problem.

Am I suffering from dehydration or heatstroke

Summers are all about outdoor activities, especially here in the great Southwest. However, as temperatures rise, so does the incidence of heat-related illness.

Dehydration is considered to be the first stage of heat illness, and it can lead to the more serious conditions of heat exhaustion and heatstroke if not addressed appropriately. Dehydration happens when fluids leave your body too quickly without being replaced.

In order to prevent an advanced heat illness like heatstroke, you must recognize the symptoms of dehydration so you can begin to rehydrate at the first sign of them.

The signs of dehydration are:

  • headache
  • intense thirst
  • dry mouth
  • muscle cramps
  • nausea
  • dizziness
  • heart palpitations
  • irritability
  • disorientation

If left untreated, dehydration may progress to a condition known as heatstroke, a potentially severe condition that puts the patient at risk of organ failure, brain damage, shock, and even death. Anyone experiencing heatstroke symptoms should receive emergency medical care at once.

The signs of heatstroke are:

  • high fever (104° F or above)
  • hot, dry, red skin
  • quick, thready breathing
  • quick, weakened pulse
  • confusion
  • erratic behavior
  • seizures
  • loss of consciousness

Though heat illness can be serious, it is easy to prevent if you adhere to a few precautionary guidelines. Wear light, loose-fitting clothes, replenish fluids frequently (about every 20 minutes or so), take regular exercise breaks, and make use of shade (and especially air conditioners) when available.

Though children and seniors are at the highest risk of heat illness, just about anyone can suffer from dehydration, no matter their level of fitness. Therefore, everyone should be aware of the body’s warning signals if exerting themselves in extremely hot environments.

If you think dehydration is becoming an issue, you should take action right away:

  • go to a cool location, preferably with circulating air
  • lie down and raise your legs
  • have some cool water or a sports drink (like Gatorade)
  • wear cool, damp clothes
  • soak your body with cool sponges or compresses, particularly in the neck, armpit, and groin areas
  • stop all physical activity

Simply put, water is your friend–especially in hot weather. Make sure you bring it along when playing outside. You’ll be glad you did.

Do I need an X-Ray or MRI for my sprained ankle

Wondering whether you need to see a doctor for that sprained ankle? Don’t worry; that’s a fairly common predicament. The key to deciding is figuring out the injury’s type and severity.

Ankle sprains affect the joint’s ligaments, which connect bones to bones. Inversion sprains damage outer ligaments, and eversion sprains hurt your inside ligaments.

There are three basic types of ankle sprains:

  • The Type 1 sprain is a mild injury where ligaments are only slightly stretched or torn, and bruising and inflammation is minor.
  • The Type 2 sprain is a more moderate injury in which ligament sections may be completely torn.
  • The Type 3 sprain is the most severe level of injury, and it occurs when an entire ligament is torn, resulting in intense pain and instability.

In most cases, Type 1 sprains and even many Type 2 sprains can be dealt with using home care. Home care utilizes what doctors call the RICE system:

  • rest (keep off your ankle for a few days)
  • ice (30 minutes at a time, several times a day during swelling)
  • compression (wrap it moderately tightly)
  • elevation (above the heart)

However, if symptoms persist for two or three days, your local medical professional should be consulted. An X-ray will determine whether the ankle is actually fractured, which requires another treatment and rehabilitation regimen. An MRI (magnetic resonance imaging) test can also assist with diagnosis, especially with regard to specific location and severity.

If you are only experiencing mild pain and swelling in your ankle, give it a few days to subside. If symptoms continue or worsen for several days, see a doctor to help decide on the next course of action.

Few injuries are more common than the ankle sprain, and fewer still cause as much uncertainty. Whether or nor you require either an MRI or an X-ray will first depend on your own assessment of the injury. The bottom line is: If it’s not getting better at home, further testing is advised.

How can I protect myself from UV rays

The human skin is an incredibly vital organ. It stores fat and water, regulates body temperature, and produces vitamin D. It also protects the body from infection, injuries, heat, and the sun’s ultraviolet rays. However, too much exposure to ultraviolet (UV) radiation can have damaging effects, most notably skin cancer.

Protecting yourself from UV rays requires vigilance and persistence, and the necessary precautionary measures may seem excessive at times. However, know that all of the extra effort is well warranted and that by following the advice listed below, you are helping your skin to fight off a potentially deadly disease.

The keys to UV protection:

  1. Do not engage in outdoor activity between 10 am and 4 pm. UV radiation is most hazardous during the midday hours, especially in late spring and early summer. If you can’t avoid being outside, seek shady cover whenever possible.
  1. Be sure to wear protective clothing and accessories. Wide-brimmed hats, long sleeves, and long pants can help reduce the amount of skin exposure. In addition, you should utilize dark colors and dry, tight-knit materials
  1. Use sunglasses to shield your eyes and make sure that they also cover the sides of your face. Lenses should defend against both UVA and UVB rays. Your vision is vulnerable to the sun (as is the skin around the eyes), so sunglasses are a vital part of UV protection.
  1. Don’t be stingy with the sunscreen. Make sure to apply liberally and do so for every two hours of outdoor enjoyment. Only use lotions or creams should with a sun protective factor (SPF) of 15 or higher, and make sure it offers protection from both UVA and UVB rays. After you swim or sweat, it is a good idea to re-apply sunscreen. If you are wearing a baseball hat, sunscreen should be applied to your ears and neck.
  2. Never attempt indoor tanning. Sunlamps and tanning beds load you up with excessive amounts of unnecessary UV radiation.

Remember that UV radiation is a risk any time of year, in any exposed outdoor location. Everyone knows that UV rays reflect off of water–that’s why the beach is so popular with sunbathers. However, UV rays can also bounce off snow, sand, and cement.

Another key fact to keep in mind: Clouds, haze, and even shade don’t protect you completely from ultraviolet radiation. Too many people make the critical mistake of assuming that they are “safe from the sun” on cloudy or hazy days. Always practice proper UV safety, no matter the weather or occasion.

What are the basics of pool safety

Splashing around in the pool is a key element of summertime fun–for children and adults. However, far too many avoidable injuries and deaths occur in swimming pools every year because fundamental safety measures have not been taken. Rest assured, there are a number of very simple protective steps at your disposal:

  • Always keep a close eye on all children when they are in or near a pool.
  • Make sure all pool users (including children) have basic swimming skills.
  • Clearly mark and keep swimmers away from pool drains and pipes to avoid entrapment.
  • Keep a phone easily accessible by the pool.
  • Immediately look for missing children in the pool before looking elsewhere.
  • Any adult supervisor should know how to perform CPR and have a basic understanding of other life-saving techniques.
  • Make sure your pool is properly fenced (four feet or higher) and locked, and that the cover is secure.
  • Your drain covers and similar accessories should be updated regularly.
  • Ladders and other entry and exit devices should be easy to access and use.
  • A surface wave or underwater alarm can alert you if anyone enters the pool without permission or supervision.
  • Life rings, reaching poles, and first-aid kits should be easily available and in good working order.
  • No one should use a pool alone.

While drowning and submersion injuries account for many pool-related ailments, there are many other factors to keep in mind as well. For example, diving and sliding into the pool can be very dangerous activities. Head and spinal injuries can occur if divers and sliders make contact with the bottom or sides of the pool. Divers and sliders should be absolutely clear about the pool’s depth and dimensions, and they should be sure to avoid swimmers and other obstacles.

Other tips to remember:

  • Avoid drugs and alcohol while in or near a pool.
  • Keep glass, bottles, and electrical appliances away from the pool and poolside.
  • Do not run or engage in any horseplay while in or near a pool.

By instituting the above guidelines, you will be protecting your friends and family from water-related accidents, and ensuring a safe, pleasurable experience for all concerned.

Do I have asthma

Diagnosing asthma can be a tricky proposition. For one thing, each patient responds differently to each individual asthma trigger. In addition, symptoms often fluctuate, making it difficult to assess the nature of the problem.

Asthma is a chronic respiratory condition caused by the inflammation and narrowing of the air passages in your lungs. More than 25 million people suffer from the condition in the United States alone. In most cases, the disease begins during childhood, although onset can occur at any time in life.

The basic symptoms of asthma include:

  • coughing
  • wheezing
  • shortness of breath
  • tightness in the chest

Your doctor can help you determine if you have asthma by considering a number of important factors. Personal and family medical histories come into play, as does the patient’s susceptibility to allergies. In addition, a lung functionality screening can assist with diagnosis, as can a complete physical examination.

Below is a list of the most common asthma triggers:

  • allergens (dust, mold, grass, etc.)
  • airborne irritants (smoke, pollution, chemicals, sprays, etc.)
  • cold air
  • exercise
  • emotional stress
  • upper respiratory infections

If you consult with a medical professional, be sure to note the triggers that affect your condition the most and the corresponding frequency and intensity of your symptoms. Asthma sufferers often recognize one or more of the following indications:

  • trouble breathing during minimal exercise or exertion
  • coughing fits at night
  • sensitivity to cold air, fumes, and smoke
  • chronic inflammation of sinuses and nasal passages
  • eczema
  • persistent wheezing

While there is no cure for the disease, asthma can be effectively managed using medication, lifestyle adjustments, and changes to your working and living environments. Medicine is available for long-term management of the condition (corticosteroids) as well as for fast relief of acute flare-ups, known as asthma attacks (inhalers).

Don’t let asthma take over your life. If you feel you may suffer from this nagging, potentially devastating ailment, visit a physician.

How can I get rid of poison ivy

Perhaps you’ve been hiking in forested areas, and have come to notice the following symptoms:

  • a red rash that develops a couple of days after outdoor activity
  • a cluster of bumps, blisters, or streaks on your skin
  • inflamed skin that itches and/or burns

Chances are good that you’ve stumbled into some poison ivy. In seeking to get rid of a poison ivy rash, time is a patient’s biggest ally. Antihistamines and steroid creams are usually enough to help you deal with your symptoms. In most cases, your skin will heal in about a week’s time and without any permanent damage.

While medical assistance is not commonly necessary, stronger antihistamines or steroids can be prescribed for severe occurrences. Your doctor can also help clean and irrigate your skin thoroughly if that is a concern. Be aware that inhalation or consumption of poison ivy can cause serious internal organ damage, so be sure to consult a physician if you suspect this is a problem.

Of course, the most effective way to “get rid” of poison ivy is to steer clear of the plant in the first place. Poison ivy vines have a coiling, hairy appearance and shiny green leaves of three. It is actually the oily sap, which contains a chemical called urushiol, that causes the skin irritation, and the sap can be found in the plant’s roots, leaves, stems, and fruit. Long pants, long sleeves, boots, gloves, and even special barrier creams can help protect you in high-risk areas.

Keep in mind that if you do come into contact with poison ivy sap, you may be able to fight off any irritation by washing the skin quickly and thoroughly with soap and water. In most cases, you have an hour before the urushiol will affect your skin. Be sure to flush your eyes, too, and carefully clean all gear, clothes, and utensils that may have been exposed.

What are the signs of altitude sickness

As you move to higher and higher elevations, air pressure and oxygen levels decrease. Once you reach an altitude of 8,000 feet or higher, the risk of acute mountain sickness and other altitude-related illnesses may become an issue.

Signs of altitude sickness include:

  • trouble sleeping
  • dizziness or light-headedness
  • headache
  • fatigue
  • reduced appetite
  • nausea
  • vomiting
  • rapid pulse rate
  • shortness of breath while climbing or exercising

Among the signs of a more severe condition are:

  • skin turns blue
  • chest feels tight
  • disorientation and haziness
  • bad cough (often with blood)
  • pale complexion
  • loss of balance
  • difficulty breathing (even at rest)

Keep in mind that the faster you climb, the greater the risks become. Most cases of altitude sickness are mild, and symptoms tend to dissipate as the patient retreats to lower altitudes. If you notice any symptoms of altitude sickness whatsoever, do not ascend any farther.

Sometimes, severe cases may involve dangerous swelling of the brain (cerebral edema) or the accumulation of fluid in the lungs (pulmonary edema), both of which are potentially life-threatening situations. If the patient is experiencing severe headaches or having tremendous difficulty breathing normally, see a doctor right away.

When it comes to acute mountain sickness, the best path of action is to prevent the condition from happening in the first place. Climb the mountain slowly and steadily, making sure to rest for at least 24 hours for every 2,000 feet you climb above the 8,000-foot mark. Drink ample liquids, stay away from alcohol, and eat regular, high-carb meals.

Travelers going above 10,000 feet should carry supplemental oxygen. In addition, you should always try to sleep at lower elevations if possible. Most important, pay attention to the warning signs your body might be giving you.  Those with heart or lung disease, and those who have experienced altitude sickness in the past, should probably avoid high-elevation activity.

Why is my hay fever so severe this year

Hay fever affects upward of 25 million people in the United States. Persistent or severe hay fever can have quite a negative impact on your day-to-day life, so it is important to understand the factors that cause what’s commonly referred to as seasonal allergies.

The most widespread airborne allergen is pollen, and there is a strong correlation between environmental pollen count and hay fever. Though often thought of as a springtime ailment, hay fever can strike at various times throughout the year as pollen counts fluctuate based on a region’s climate and indigenous plant life. Your condition is also influenced by the specific kind of pollen that affects you most.

Tree pollen tends to increase from January through April, although a mild winter will bring about early tree pollination. Grass pollen levels rise during the summer months, while weed pollen soars in the fall. Dry winds cause pollen levels to rise, but rainy weather eliminates pollen from the atmosphere. On the other hand, too much rain may help to increase pollen production later on.

Pollens enter your respiratory system through your nose, eyes, and mouth. As the level of pollens in the atmosphere climb, your hay fever gets worse. Symptoms include:

  • sneezing
  • nasal congestion and sinus pressure
  • runny nose and watery eyes
  • itchiness in your upper respiratory system

Chronic hay fever can lead to headaches, earaches, sore throats, and excessive coughing. If home treatment with antihistamines and decongestants doesn’t quell your symptoms, your medical provider may be able to help. Prescription nasal corticosteroids (anti-inflammatory) and leukotriene modifiers (histamine blocker) might be recommended, or immunotherapy with allergy shots might be the next step.

Anyone experiencing lingering fever, bloody or thick secretion from the nose, or persistent sore throat or earache should see a physician immediately.